Disability · Complex needs
Marcus Tran
4 yrs at Charter · Melbourne, VIC
Specialises in autism support and positive behaviour plans. Three regular participants across metro Melbourne, two of them since his first year.
DISABILITY SUPPORT · AGED CARE · AUSTRALIA-WIDE
Support,
deeply considered.
For autistic adults.
Charter Support matches Australians needing care with workers who specialise in the work itself — built for the depth and complexity real support requires, not the lowest-common-denominator marketplace.
NDIS-registered · All workers verified & insured · Direct hire
BY THE NUMBERS
14,000+
verified support workers across Australia
4.9 / 5
average rating clients give their workers
21 million
hours of support delivered since 2015
11,000+
Australians supported through Charter
NDIS Quality and Safeguards Commission
Aged Care Quality and Safety Commission
Featured in The Saturday Paper
ABC News
Member, National Disability Services
SBS Insight
The Guardian Australia
Inclusive Australia Awards
NDIS Quality and Safeguards Commission
Aged Care Quality and Safety Commission
Featured in The Saturday Paper
ABC News
Member, National Disability Services
SBS Insight
The Guardian Australia
Inclusive Australia Awards
PATHWAYS
What brings you here?
For yourself or family
Aged care support
Home care that respects independence — without the institutional feel.
Explore aged care
NDIS-registered
Disability support
Direct-hire workers with the depth of training real disability support requires.
Explore disability supportProvide support
Or — you’re the support.
Above-award pay, employed-not-contracted, real career path. We’re building the kind of workplace this industry deserved years ago.
OUR PEOPLE
Meet some of the team.
A few of the 14,000+ workers behind every Charter Support booking. Each one chosen for the depth of their care, not just the boxes they tick.
Aged care · Dementia certified
Sarah O’Connor
6 yrs at Charter · Sydney, NSW
RN before she joined. Brings clinical depth to home care without the institutional feel — particularly with mid-stage dementia and end-of-life support.
Disability · Multilingual
Amani Bekele
2 yrs at Charter · Brisbane, QLD
Fluent in English, Arabic and Amharic. Works primarily with culturally diverse young adults and their families — the kind of match that’s rarer than it should be.
Aged care · Mobility specialist
Daniel Walker
8 yrs at Charter · Perth, WA
Physio background. Specialises in complex transfers, post-surgical recovery and the kind of home modifications that quietly change everything.
THE CHARTER DIFFERENCE
Built on a different premise.
Most platforms in this space are marketplaces. We're a workplace. The distinction shapes everything from who shows up at your door to what they're paid to be there.
01
Employed, not contracted.
Every Charter Support worker is directly employed — with sick leave, super, workers comp, real protections. That means lower turnover, real career investment, workers who can afford to do this for the long haul.
02
Above-award pay, transparent.
Published rates that start well above industry award. No commission games, no hidden fees that shrink what your worker actually takes home each shift.
03
You choose. Always.
You browse, you message, you decide. We never assign. The match between you and your worker is the most important decision in this whole process — and it stays yours.
04
Same-day support, 7 days a week.
Need someone tomorrow morning? Usually you'll have options within a few hours. We staff to make that possible — even Sundays, even short notice.
VOICES
From the people doing this work.
“You find people that have your best interests at heart, the kind of people you want in your house. You want someone that has that passion to work in the disability space and cares.”
“I was a contractor at another platform for three years. The pay was fine, the lack of stability was not. Being employed here — actual super, actual sick leave — is what's keeping me in this industry.”
“He's flourishing and doing really well in his own space. You feel so much pride in being able to give him that opportunity. It really is life changing.”
SAFETY
It starts with who we hire.
Most platforms call themselves “safe” because they run a background check. We treat safety as a hiring philosophy — every worker passes 47 verification points, gets ongoing training, and is employed under our liability cover.
Every worker, 47 verification points.
NDIS Worker Screening, Working with Children Check, police check, first aid and CPR currency, reference checks, ongoing performance reviews — checked once, then re-checked annually.
Comprehensive cover on every booking.
Workers compensation, medical malpractice, public liability — all carried by Charter Support, included on every shift. You and your worker are both protected.
Ongoing training, paid by us.
Manual handling, behaviour support, complex needs — we pay our workers to train. Continual upskilling is part of the job, not an unpaid expectation.
24/7 incident response.
Our team monitors and responds to any incident report around the clock. Most issues are answered within the hour. Serious ones get a senior responder, immediately.
WHEN YOU'RE READY
Two ways in.
For people
Need support.
Browse verified workers, message directly, book on your schedule. NDIS-funded or private — both work here.
Find a support workerFor support workers
Provide support.
Above-award pay, real employment, work that matters. Charter Support hires across every state, year-round.
Work with us